Earning Points

For every $1 you spend on our site you will receive 1 point.
After making your purchase you can leave an honest product review.  For every product review you write you will receive 5 points.  
You must be logged in and registered to earn points. 

Redeeming Points

$1 = 20 points
$5 = 100 points

Once you’ve earned 20 points you can redeem it for a discount.  To redeem your points, log in and complete your order.  At the check out screen you will be asked if you want to redeem your points to discount your cart total. 

Earn points with Instagram

To receive points:

  1. Follow us at Instagram/cannacuredco
  2. Post your order on your profiles feed or story (your account must be public for us to view)
  3. We will reward you 20 points for a post
  4. DM us your email associated to your Cannacured Account so we can give you some points 
  5. 1 post per week limit per customer to get rewarded.  No spamming of posts to get extra points.

Some conditions apply.  

  • Your account must be older and used regularly.  minimum 100 followers
  • We will not award points to users with no followers, who make new accounts to take advantage of the system.  We will see to see if an account is legit posting before awarding points.  Must have 
  •  We want honest Instagram users who use the platform to be rewarded.
  • your account MUST be public
Who is eligible to purchase on your site?

Clients who are over the age of 19 and live in Canada are qualified to purchase medical marijuana through our site.

Is it safe?

The main reason we started our website was to make accessibility to cannabis related products as simple and convenient as possible for customers. It had come to our attention that there had been quite a few fake online dispensaries that were scamming customers. We are largely against this and this issue sparked our interest to start our own website. We are huge advocates of cannabis use for its various medical benefits, thus we wanted to make access to cannabis products as simple, convenient, and reliable as possible. We know how important it is for our customers to get access to their medicine. You’ve come to the right place. Our company is very professional and reliable. Read our reviews for further comfort and if you ever have an issue with your order just contact us and we’ll have it resolved as quickly as possible.

 

How do I order?
  1. Browse Inventory: Locate the products you are interested in ordering
  2. Add To Cart: Click on the desired product(s), choose your quantity then click “Add to Cart”
  3. Checkout: When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page
  4. Enter Discount Code: Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button
  5. Login Or Register: In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
  6. Accept Terms & Condition: Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”
  7. Payment Instructions: On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
  8. Xpresspost Tracking: Once we collect your E-Transfer, your order will be processed and will ship the following business day. We’ll email your Xpresspost tracking number as soon as available
How will my order be packaged?
  • All packages are discreet and smell proof
  • Product is first placed in a ziplock bag, which is then vacuum sealed to eliminated odours and seal in freshness
  • Product is then placed in a discreet unmarked box with a shipping label
  • Extra care is always taken to ensure there is no smell or appearance of the contents within the box
Can I Add/edit/cancel my order?

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact live chat or email [email protected] with the order number you would like canceled.

If a customer has placed an order and completed interact e transfer but wants to add/change their order, simply contact us as soon as possible to avoid extra shipping costs.

If you would like your order canceled and it has not shipped out yet, please email [email protected].

*Please note that our efforts are to ensure that you receive your order as quickly and accurately as possible.

What methods of payments do you accept?

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 12pm PST, your order ships that business day, or else it ships the next business day.

If you are new to Interac E-transfers, please click here or visit our How To Order page which includes detailed instructions.

How do I send an E-transfer?

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

I've sent my e-transfer. What is next?

Once you’ve sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).

You will receive an email confirming payment. Your order will be packed and shipped after we receive payment.  Another email will follow after the next step is completed.

What will happen to my order if I don't submit payment?

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.

I don't want my order anymore. I want a refund!

No refunds on payments made, store credit only

 
When will you ship my order?

After you receive confirmation that your order is packaged and completed.  We will drop off orders to Canada Post every business day between 2-4pm PST.  If your order is completed after this time or during the weekend it will be dropped off the following business day

How long does delivery take?

Orders will take 2-4 business days from the date shipped to arrive, in some cases it may only take 1-2. If you live in a remote area, your order may take an extra few days. Canada Post manages the shipping of your package, we will not refund your shipping amount if Canada Post is late on delivery.

Do you ship outside of Canada?

We do not ship outside of Canada.

What are the shipping fees?

Shipping fees are $15 for orders under $150. For orders over $150, shipping is free.

Orders are shipped by Canada Post XPRESS Shipping and a tracking number will be emailed after your order ships. You will receive your order in 1-2 business days. Please allow an extra couple of business days if you live in a remote area.

Your delivery is guaranteed (except for residents of Yukon, Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO INCORRECT/INCOMPLETE ADDRESS (NO REFUNDS)  

Can I ship my order to the nearest Canada Post Office?

Yes this is possible! You’ll have to sign up for Canada Post’s Flex Delivery service and use the address they provide.

How do I track my order?

You will receive a tracking number in your order confirmation email. Please use the link within the email to track your order.

Also, if you created your account when making an order, you can log into your account to find your tracking information.

Why doesn't my tracking number work?

Typically, if the tracking number does not work it could be 2 likely circumstances:

  1. The Canada post website has not yet updated their system to include your tracking number. Please allow till the end of day.
  2. Please insure that the tracking number is typed in correctly.

You can contact us on our live chat for any further assistance.

What happens if I don't get my package?

If you have not received your order 48 hours after the estimated time of arrival, contact us immediately via live chat on our website or email [email protected] .we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

Item being returned to sender. Incomplete Address

Incomplete address usually means something is missing in your address such as a unit number or apartment number.  If you forget this we cannot do anything about it. Addresses cannot be edited while in transit. Once it leaves our hands it is out of our control.  We remind customers on our check out page to include unit numbers as well as to confirm their complete address in our confirmation emails.

  • We will no longer be using a return address.  Packages with incomplete/incorrect addresses (missing unit#) will be deemed lost and not refunded/reshipped.  PLEASE MAKE SURE YOU ENTER IN YOUR CORRECT ADDRESS.  Contact us Immediately for corrections before paying.  
  • WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO INCORRECT/INCOMPLETE ADDRESS (NO REFUNDS)
My package says delivered but I haven't received anything. What is happening?

There are 2 likely scenarios:

  1. The postal worker put it in the wrong mailbox, or
  2. What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge.

From Canada Post

“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
  • their Community Mail Box for the item or parcel compartment key;
  • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Am I allowed to pick up my order?

Unfortunately, at his time, orders must be placed online and shipped to you.

I received my order but product is missing, what next?

Mistakes do happen, if you receive your package and product is missing make sure you send us an unboxing video or pictures of what you receive and what was missing.  The more proof you can give us that product is missing the best we can assist you. We will then speak with the person packing your order and see where the mistake was made.

We appreciate the honesty of our customers and we do our best to fix mistakes.  We treat each situation differently and we will try our best to come to a solution.