Refund & Returns

Last updated November 2026

All sales are final, no returns

Because what we sell is consumable, health and safety rules out returns or exchanges once an order has been placed or delivered, and that includes unopened items. All sales are final. We ask that you look over your order with care before paying.

Damaged, defective or incorrect items

When an order arrives damaged or defective, or contains the wrong item, write to [email protected] within 72 hours of delivery. Include your order number and a photo of the issue and we will make it right.

How refunds are issued, store credit

Any remedy we approve is issued as store credit on your account. Cash refunds, and refunds to the original payment method, are not offered except where the law requires them. Store credit is real money and it never expires. It is applied automatically at checkout, taken straight off the amount you owe. Shipping is calculated the same way as always: orders of $149 or more ship free, and the flat rate applies below that.

Order changes & cancellations

If you need to change or cancel an order, write to us right away. Once an order is paid it passes to our fulfilment team, and after that it can’t be changed, no item can be cancelled and nothing can be added. A new order is the way to add anything else.

Non-delivery

Where tracking shows an order as delivered and it has not reached you, contact us within 7 days of the delivery date. We will open an investigation with the carrier and look for a fair resolution. Where an order does not arrive at all, contact us within 30 days of the date it shipped and we will help locate it and make it right.

Your legal rights

No part of this policy limits rights you have under applicable consumer protection law that cannot be waived.

How to reach us

Email [email protected] with your order number for anything concerning a refund. A real person will look after it.